Does That Make Me A Bitch?

I had a bit of an issue with bad customer service.  I was calling to pay a bill (wanting to give them money mind you) and couldn’t reach a customer service person.  I did the entire mouse maze where you listen to the menu, push the right button, enter your account number, social security number, blood type, and favorite superhero and finally got an option that said to speak to customer service press 6.  I pressed 6 and got the “please hold” message about five times and was then hung up on.  Grrrr that was a good five minutes for nothing. 

I called back and did said mouse maze again.  Same thing.

I tried one more time trying to control my temper and the SAME THING!

At this point I should have stopped but, no.  I called again.  This time I pushed the first option (about 30 seconds in) requesting a new credit card.  I got a person in 30 seconds flat.  At which point I exploded.  I asked her to go to the notes section of my account and detail what had happened, that I was very dissatisfied, and that I would be cancelling my account.  That rant lasted about five minutes ():o)  Don’t worry I didn’t scream or yell or anything ( I know it isn’t the keyboard monkey’s fault that their telephone system purgatory sucks) and I know it probably didn’t do any good to bitch but it did make me feel better.

Also, last time I got that pissed about customer service I stopped shopping at the store that upset me…let’s see I haven’t shopped there in…nine years? 

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